Last updated: 09/05/2024

1. Introduction

Welcome to avchealth.co.uk ("we," "our," or "us"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website avchealth.co.uk (the "Site") or use our services.

We adhere to the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal data:

• Identity Data: first name, last name, username or similar identifier
• Contact Data: email address, telephone number, postal address
• Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform
• Usage Data: information about how you use our website and services
• Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences

3. How We Collect Your Data

We collect data through:

• Direct interactions: when you fill in forms or correspond with us
• Automated technologies: as you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns
• Third parties: We may receive personal data about you from various third parties

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other goods, services and events which we offer

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectification of your personal data
• The right to erasure of your personal data
• The right to restrict processing of your personal data
• The right to object to processing of your personal data
• The right to data portability
• The right to withdraw consent

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

8. Third-Party Links

Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@avchealth.co.uk
• By phone: +44 204 600 69 96
• By post: 126 Liberty Lane, Addlestone, Surrey KT15 1NL